We’ve adapted the existing chat widget provided by High Level to allow for email support as well as triggering different campaigns based on which page the widget is embedded on. A real life example is if you needed a support campaign to be triggered on the support page and a sales campaign triggered on the sales page.
Most of the time, you can leave the prefix blank or remove it.
Your Location ID
You’ll need to replace the ‘Location ID’, with the location ID in the URL. (i.e. W8SqkDJCYwyQyC8jSVuZ)
Your location ID is most easily found in the page address bar when you’re in the company’s dashboard.
Text Widget
<script src="https://msg.everypages.com/ghl/text_widget.js"></script>
<script type="text/javascript">
HIGHLEVEL.init('9Wn1N8sLZpJMU9EqgJAt', {
heading: 'Have a question?',
subHeading: 'Enter your question below and someone from our team will get right back to you.',
prefix: 'WebChat'
})
</script>
Email Widget
<script src="https://msg.everypages.com/ghl/email_widget.js"></script>
<script type="text/javascript">
HIGHLEVEL.init('9Wn1N8sLZpJMU9EqgJAt', {
heading: 'Have a question?',
subHeading: 'Enter your question below and someone from our team will get right back to you.',
prefix: 'WebChat'
})
</script>
Creating a Trigger in High Level for Incoming Messages
To trigger a campaign based off of web chat messages (email or phone), simply create the trigger as shown in the picture above. If you are using a prefix, the trigger must include the colon or it won’t fire. So, it must look for “WebChat:” with the colon, not “WebChat”.